Technical Support Manager
The Technical Support Manager at Betsson Group plays a pivotal role within the Payment Engineering Department, ensuring prompt resolution of issues and bugs identified in the platform. This position is integral to maintaining the reliability and performance of Betsson's payment systems, which operate across both cloud and on-premises environments.
Key responsibilities include defining and implementing support processes and procedures, serving as the primary contact for internal customers regarding the Payment System, and analyzing, diagnosing, and resolving issues in QA and production environments. The role also involves managing the production and distribution of the weekly Payment Platform release schedule, supporting stakeholders by providing data on support and bug issues, and leading investigations into incidents such as security breaches and performance bottlenecks. Additionally, the manager will oversee a team of support engineers, fostering a collaborative and efficient work environment.
The ideal candidate will have experience in payments, fintech, or financial services testing, particularly within PCI DSS-regulated environments. Proficiency in SQL scripting, including PostgreSQL and MS SQL Server, is essential for querying and analyzing payment data. A strong background development, familiarity with tools like Jira and source control systems, and the ability to work both independently and as part of a cross-functional team are also required. Effective task management, prioritization skills, and an understanding of the online entertainment and gambling industry will further enhance the candidate's suitability for this role.
Betsson Group offers a dynamic and fast-paced work environment, characterized by a youthful and energetic culture. Employees benefit from a hybrid work model, combining office and remote work, as well as various perks such as gym subsidies, private health and accident insurance, on-site yoga, regular after-work events, and quarterly team-building budgets. The company values innovation, accountability, and growth, providing ample opportunities for professional development and career advancement.