Senior Customer Success Manager

The Senior Customer Success Manager at AlphaSense plays a pivotal role in ensuring clients derive maximum value from the company's AI-driven market intelligence platform. This position is part of the Customer Success organization, which focuses on client engagement, adoption, and satisfaction. AlphaSense, headquartered in New York City, is a leader in providing market intelligence solutions to over 6,000 enterprise customers worldwide.

Key responsibilities include engaging directly with end users through various channels to drive platform adoption and map use cases. The role involves monitoring usage metrics, delivering tailored strategies, and leading client sessions to overcome adoption barriers. Additionally, the manager will guide new clients through onboarding and training, ensuring a strong foundation for product utilization.

Candidates should have 2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role, preferably with knowledge of financial services. Proficiency in Mandarin at a working level is necessary to lead client demonstrations. Strong relationship-building skills, data-driven decision-making abilities, and excellent communication skills are essential.

AlphaSense offers a competitive compensation package, including equity opportunities, comprehensive health benefits, flexible PTO, and remote work options. The company fosters a collaborative and high-energy environment, providing professional development resources to support career growth.

Joining AlphaSense means becoming part of a mission-driven company that values innovation and client success. The role offers the opportunity to work with a diverse team and contribute to the growth of a leading market intelligence platform.