Senior Accounts Receivable and Collections Analyst
The Senior Accounts Receivable and Collections Analyst at Teads plays a pivotal role in the company's financial operations by managing and optimizing the accounts receivable process. This position involves handling a continuous flow of customer queries, billing emails, and complex collection challenges across a global portfolio. The analyst acts as a functional lead on AR systems such as NetSuite, SAP, or Salesforce to drive process enhancements and ensure data integrity.
Key responsibilities include contacting customers (agencies, enterprise, and brand clients) via telephone and email to advance collections on high-risk accounts, maintaining positive customer relationships through excellent service, and meticulously recording follow-ups within ERP and CRM systems. The role also involves managing a high volume of billing queries and financial requests, sending monthly statements, resolving discrepancies promptly, and reducing Days Sales Outstanding (DSO) while improving the Collection Effectiveness Index (CEI). Additionally, the analyst identifies systemic billing issues, contributes to cash forecasting, oversees daily cash applications, issues reminder and legal notices, collaborates with internal teams to resolve discrepancies, monitors potential bad debts, strengthens internal controls, determines when to engage outside collection agencies, generates reporting metrics, sets credit limits, manages credit card workflows, and leverages enterprise AI platforms to optimize processes.
The ideal candidate possesses a minimum of 10–12 years of experience in an accounts receivable or collections role, with the ability to adjust priorities under pressure to meet continuous deadlines. High stamina and flexibility in a dynamic, high-volume environment are essential, along with elite interpersonal and diplomatic negotiation skills. Excellent verbal and written communication skills suitable for senior stakeholders, effective collaboration with team members, and a proven track record of reducing DSO and improving cash collections are required. The candidate should have a proactive attitude, expert Microsoft Excel and IT skills with a keen eye for numbers, motivation for process improvement and automation, deep expertise in managing global portfolios across multiple currencies and international markets, and proficiency in Tier-1 ERP and CRM ecosystems.
Teads offers a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning. The company is committed to employee success, providing the support, tools, and development opportunities needed to excel in the role. The company culture is welcoming, dynamic, diverse, global, and built on top performance.