Product Operations Analyst
Instawork is seeking a Product Operations Analyst to join our team in Chicago, Illinois. This role focuses on operationalizing intelligent product features to deliver value and efficiency to our users. As a key member of our product team, you will work at the intersection of product development, data analysis, and user experience to support our AI-powered labor marketplace.
In this position, you will collaborate with product, design, and operations teams to execute outreach and rollout plans for new features. Your responsibilities include acting as a key tester for new product capabilities, documenting findings, sharing user feedback, and identifying areas for improvement. Additionally, you will monitor the performance of new features by tracking key metrics, analyzing user behavior, and summarizing insights to inform the product roadmap.
The ideal candidate is an early-career professional with up to two years of experience, eager to build a career in product operations. A passion for technology and product development is essential, along with a curiosity about AI and its potential to enhance user experiences. Strong analytical skills, comfort with spreadsheets, and a desire to learn data analysis tools such as SQL are important. Problem-solving abilities, attention to detail, and a collaborative, hands-on approach are also key attributes.
The base salary for this position ranges from $80,000 to $100,000, with eligibility for equity in the form of stock options. Benefits include a variety of medical, dental, and vision plans starting on the date of hire, flexible paid time off, at least eight paid company holidays annually, phone and commuter stipends, supplemental pay on qualified leaves, contributions to health savings accounts (HSA), flexible spending plans, a 401(k) plan, and access to Perkspot, a discount program through Lumity.
Instawork values empathy, trust, and candor, fostering a culture of honest and direct feedback. We encourage a bias for action, promoting high-velocity decision-making and learning from mistakes. Continuous learning is emphasized, with a focus on leveraging AI to transform the workplace. Employees are encouraged to act like owners, building products that delight users and drive growth. Joining Instawork offers the opportunity to be part of a mission-driven company that is reimagining the future of work.