Partners Success Executive
The Partner Success Executive at Wellhub is responsible for managing and nurturing relationships with key partners, ensuring seamless integration processes, and providing ongoing support to enhance partner engagement and retention. This role is integral to Wellhub's mission of revolutionizing workplace wellness by connecting employees worldwide to top-tier fitness and wellness partners.
Key responsibilities include overseeing partner integration, handling inquiries through Zendesk, negotiating contract renewals and pricing adjustments, and ensuring partners meet required standards on the platform. The executive will collaborate with internal teams to address partner needs, develop strategies to improve retention, and analyze data to identify areas for improvement. Additionally, they will create reports to share insights and monitor performance metrics to achieve organizational objectives.
Candidates should have a minimum of three years' experience in key account management, preferably within the fitness industry. A hands-on mentality, strong project management skills, and the ability to work independently while managing multiple priorities are essential. Experience in a global role and proficiency with advanced data analysis and dashboards are advantageous.
Wellhub offers a comprehensive benefits package, including a free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources. Employees can add up to three family members to their plan. The company supports flexible work arrangements, providing a one-time reimbursement for home office setup and a monthly work allowance. Employees receive a minimum of 25 days paid holiday per year, including an extra day for their birthday, and 100% paid parental leave for all new parents.
Wellhub fosters a culture that values wellbeing, collaboration, and diverse perspectives. Employees are encouraged to take ownership of their roles and personal wellbeing, contributing to a supportive environment where everyone feels comfortable balancing work and life. The company is committed to creating a diverse and inclusive workspace, offering opportunities for personal and career growth within a high-growth tech environment.