Partners Success Executive

The Partner Success Executive at Wellhub is responsible for managing and nurturing relationships with key partners, ensuring seamless integration processes, and providing ongoing support to enhance partner engagement and retention. This role is integral to Wellhub's mission of revolutionizing workplace wellness by connecting employees worldwide to top-tier fitness and wellness partners.

Key responsibilities include handling partner inquiries through Zendesk, managing ticket workloads, negotiating contract renewals and pricing adjustments, and ensuring partners comply with platform standards. The executive will collaborate with internal teams to address partner needs, develop strategies to improve partner retention, and analyze data to measure performance and identify areas for improvement.

Candidates should have a minimum of three years' experience in key account management, preferably within the fitness industry. A hands-on mentality, strong project management skills, and the ability to work independently while managing multiple priorities are essential. Experience in a global role and proficiency with advanced data analysis and dashboards are advantageous.

Wellhub offers a comprehensive benefits package, including a free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources. Employees enjoy flexible work options, a flexible schedule, a minimum of 25 days paid holiday per year (including an extra day for birthdays), and 100% paid parental leave for all new parents.

Joining Wellhub means becoming part of a team that values wellbeing, collaboration, and diverse perspectives. The company fosters a culture where passion and creativity drive meaningful impact, offering opportunities for personal and career growth in a supportive and inclusive environment.