IT Help Desk Team Leader

Teads is seeking an experienced IT Help Desk Team Leader to join our global Information Technology team, supporting our 600 employees in Israel and other offices across Asia. Based out of our headquarters office in Netanya, Israel, and reporting to the Head of IT, we are looking for a manager who is a solution-driven problem solver that can balance corporate demands within a fast-paced environment.

The Help Desk Team Leader will lead our Help Desk team while constantly being "hands-on": maintaining our servers, Cloud infrastructure, network, and desktop infrastructure throughout Teads's locations in Israel and Asia. As the Help Desk Team Leader on the ground in Israel, the successful candidate must be a self-starter with the confidence and experience to provide day-to-day operational support, take ownership of all the IT services in our Teads locations, lead strategic IT projects, and interact with the different departments and stakeholders to identify and implement new technology solutions.

This position includes 50% hands-on work. You should have at least 5 years of relevant Help Desk and IT experience, and 2–3 years of experience as a Team Leader. Essential technical skills include MAC laptop support experience, Windows laptop/desktop support, networking, switching (VLAN), routing, DNS/DHCP knowledge, experience supporting multi-OS platforms, LAN/WAN knowledge, security and telecoms, hands-on experience with configuring, setup, and maintenance of firewalls, and configuring switches, LAG, VLAN. Linux knowledge would be a plus.

We care about you. Teads offers a hybrid working model (3 days per week in the office), parking reimbursement, mentorship programs, internal learning tools, a pet-friendly office, happy hours, and a fully stocked kitchen.