Incident Engineer

The Incident Engineer role at Betsson Group is a critical position within the LiveOps (NOC) Team, responsible for ensuring maximum service availability and performance across the company's diverse brands. This team plays a pivotal role in maintaining the seamless operation of Betsson's services, directly impacting customer satisfaction and the company's reputation.

Key responsibilities include acting as the first point of contact for all production incidents, managing the incident lifecycle, and coordinating the resolution of events within the infrastructure and with third-party providers. The role involves monitoring systems, executing mitigation steps when possible, and maintaining clear communication across multiple channels to keep stakeholders informed.

Candidates should possess a well-rounded IT knowledge base, including experience with Windows, Linux, SQL, cloud computing, and virtual environments. Strong analytical skills, attention to detail, and the ability to work effectively under pressure are essential. Proficiency in English, both written and verbal, is required to manage communications and documentation effectively.

Betsson Group offers a dynamic and fast-paced work environment with opportunities for career advancement into development, infrastructure engineering, or DevOps roles. The company values innovation and provides continuous training and support to its employees, fostering a culture of growth and development.

The position operates on a 24/7 shift basis, with opportunities for remote work on a limited basis, providing flexibility and exposure to various technologies and challenges within the gaming industry.