Growth Operations Lead – Field & Participant Quality

The Growth Operations Lead – Field & Participant Quality at Instawork is a pivotal role within the company's AI-powered labor marketplace. This position focuses on enhancing participant recruitment, ensuring data quality, and optimizing operational efficiency to support AI training programs. The role requires close collaboration with HR, field teams, and vendor partners to maintain high standards in data collection and participant engagement.

Key responsibilities include defining participant profiles in coordination with HR, ensuring diversity across various demographics, and identifying gaps in participant types to improve sourcing strategies. The role also involves analyzing operational data to detect issues such as repetitive tasks or poor data quality, and translating these insights into improvements in recruitment, onboarding, and field operations. Additionally, managing external vendor partners to ensure adherence to operational guidelines and quality standards is a critical aspect of the position.

Candidates should possess 2–5 years of experience in operations, program management, marketplace operations, field operations, community operations, or vendor management. Experience working with external partners, vendors, or BPO teams is essential. Strong people skills, the ability to work closely with field teams and participants, and comfort with operational data analysis are also required. A proactive approach and the ability to thrive in fast-moving environments are highly valued.

Instawork offers a dynamic work environment with opportunities for professional growth. Employees benefit from competitive compensation packages, including health insurance, flexible paid time off, and professional development resources. The company fosters a culture of empathy, trust, and continuous learning, encouraging team members to act like owners and contribute meaningfully to the organization's mission.