Customer Service Agent - Dutch Speaking
As a Customer Service Agent at Betsson Group, you will be an integral part of our award-winning customer service team based in our Malta offices. This role focuses on delivering exceptional customer experiences to both Dutch and English-speaking clients, contributing to our mission of providing the best customer service in the industry. Betsson Group is a leading online gambling company operating in over 20 countries, offering a wide range of gaming products such as sports betting, casino games, poker, and bingo.
In this position, your primary responsibilities will include assisting customers via email, chat, and telephone, ensuring prompt and effective resolution of inquiries. You will collaborate with your team to achieve optimal customer satisfaction and meet key performance indicators. Additionally, you will translate promotional texts and customer surveys into Dutch, manage customer accounts, and adhere to company policies regarding player safety, protection, and responsible gaming.
The ideal candidate will possess excellent written and verbal communication skills in both Dutch and English. Proficiency in Microsoft Office applications is essential, along with a background in customer service, whether face-to-face, online, or via phone calls. Strong multitasking and time management abilities are also required. Previous experience in the iGaming industry is considered advantageous.
Betsson Group offers a competitive salary package consisting of a base salary and a bonus scheme. Employees benefit from a generous relocation package, including flights, accommodation, and a relocation bonus. The company provides a hybrid work model, allowing flexibility between office and remote work. Additional perks include health and life insurance, a wellness allowance, complimentary lunches, and access to company events and discounts.
Joining Betsson Group means becoming part of a dynamic, fast-paced environment with over 2,800 colleagues representing more than 75 nationalities. The company fosters a culture of innovation and continuous learning, offering limitless opportunities for career progression within the iGaming industry. If you thrive on challenges and want to be part of a diverse, international team, Betsson Group is the place for you.