Customer Service Agent - Croatian Speaking
As a Customer Service Agent at Betsson Group, you will be an integral part of our dynamic team, dedicated to delivering exceptional customer experiences. This role is pivotal in supporting our Croatian-speaking customers, ensuring their inquiries are handled efficiently and professionally. Betsson Group is a leading online gaming company, committed to providing top-tier services across various markets.
Your primary responsibilities will include assisting customers via email, chat, and telephone, addressing their questions and resolving issues promptly. Collaborating closely with your team, you will strive to achieve high customer satisfaction and meet key performance indicators. Additionally, you will translate promotional content and customer surveys into Croatian, manage customer accounts, and adhere to company policies related to player safety and responsible gaming.
The ideal candidate will possess excellent written and verbal communication skills in both Croatian and English. Proficiency in Microsoft Office applications is essential, along with a background in customer service, whether face-to-face, online, or via phone. Strong multitasking and time management abilities are crucial for success in this role. Previous experience in the iGaming industry and knowledge of additional languages are considered advantageous.
Betsson Group offers a competitive salary package, including a base salary complemented by a bonus scheme. Employees benefit from a hybrid work model, allowing flexibility between office and home settings. Additional perks include health and life insurance, a wellness allowance, and company-sponsored events. A generous relocation package is also available for eligible candidates.
Joining Betsson Group means becoming part of a multicultural and friendly environment that values professional growth and development. With ample opportunities to enhance your skills and expand your knowledge of the iGaming industry, this role offers a fulfilling career path within a company that prioritizes employee satisfaction and engagement.