Analyst, Customer & Product Support

AlphaSense is seeking an Analyst for its Customer & Product Support team in Bengaluru. This role is integral to ensuring clients maximize the value of AlphaSense's AI-driven market intelligence platform. The position offers a unique opportunity to work at the intersection of sales, customer success, and technical support within a globally recognized company.

The Analyst will serve as the first line of defense for customer inquiries, providing timely and effective resolutions to ensure a positive user experience. Responsibilities include guiding clients through platform features, troubleshooting issues, and collaborating with product management and engineering teams to inform future developments. The role also involves contributing to the creation and updating of support documentation to enhance user engagement.

Candidates should have 1-2 years of experience in a client or product support role, with a strong customer-first mindset and problem-solving abilities. Excellent communication skills are essential, along with the capacity to explain complex issues in simple terms. A proactive attitude, attention to detail, and effective time management are crucial. An interest in AI, technology, and software applications is also desirable.

AlphaSense offers a dynamic work environment with opportunities for personal and professional growth. The company values collaboration and continuous improvement, providing employees with cross-functional exposure and the chance to develop their careers in various areas.