WFM & Real-Time Operations Supervisor (Hybrid, Mexico City)

OpenTable is seeking a WFM & Real-Time Operations Supervisor to lead a global team of Real-Time Specialists and Workforce Schedulers. This role is pivotal in managing contact center operations, ensuring optimal staffing levels, and maintaining service excellence. As part of OpenTable, a leader in restaurant technology, you'll contribute to enhancing dining experiences worldwide.

In this position, you will oversee real-time activities to achieve daily service levels and performance metrics. Responsibilities include monitoring staffing, planning training sessions, and managing outages globally. Effective communication with leadership and operations teams is essential to provide timely information and implement workflow improvements.

The ideal candidate has 2-3 years of experience in workforce management or leading contact center teams. Strong analytical skills, proficiency with tools like Talkdesk and Salesforce, and the ability to manage multiple tasks are required. Leadership abilities to coach and motivate a diverse team are also essential.

OpenTable offers a comprehensive benefits package, including flexible work options, mental health support, paid parental leave, and generous paid time off. Employees enjoy career development opportunities, travel discounts, and participation in employee resource groups.

Joining OpenTable means becoming part of a culture that values hospitality and innovation. The company fosters an inclusive environment, encouraging personal and professional growth. This role offers the chance to make a significant impact in a dynamic, global organization.