User Voice Experience Advocate

The User Voice Experience Advocate at Canva is responsible for developing and implementing support strategies tailored to the South Korean market. This role involves collaborating with both local and global teams to ensure that Canva's services resonate with Korean users, making them feel that the platform is designed specifically for them.

Key responsibilities include defining and executing a localized support strategy grounded in user insights, driving measurable service improvements to enhance customer satisfaction, and ensuring that help content and communications reflect local styles and expectations. Additionally, the advocate will act as the expert on Korean user feedback, bridging local and global teams to translate country-specific priorities into impactful support initiatives.

Candidates should have over five years of experience in customer experience, support operations, or related strategic roles within tech or SaaS companies. A proven track record in launching initiatives that drive measurable impact is essential. Strong problem-solving skills, exceptional communication abilities, and fluency in both Korean and English are required. The role is based in Seoul, South Korea, and involves collaboration across various time zones with teams in the region, Australia, and the Philippines.

Canva offers a dynamic and fast-paced work environment with opportunities for professional growth. The company emphasizes a collaborative culture and provides employees with the chance to work on innovative projects that have a global impact.