Customer Feedback Specialist

The Customer Feedback Specialist role at Canva is integral to understanding user experiences and driving product enhancements. As part of the Close The Loop (CTL) team within the User Voice supergroup, this position collaborates closely with product teams in the Teams & Education (B2B) sector to ensure that user feedback translates into meaningful improvements.

Key responsibilities include analyzing both qualitative and quantitative user feedback using tools such as Enterpret, Canny, Looker, and AI-powered solutions. The specialist identifies user pain points and trends, partners with product managers to influence priorities, and refines feedback categorization to balance scalability with insightful analysis. Additionally, the role involves proactively seeking opportunities to enhance operational efficiency within the Close The Loop team.

The ideal candidate possesses strong product literacy, attention to detail, and analytical thinking skills to uncover root causes from user feedback. Experience in synthesizing feedback into actionable insights, proficiency with analytical tools, and familiarity with AI solutions to improve workflows are essential. Clear communication abilities to influence stakeholders and a curiosity-driven approach to problem-solving are also key attributes.

Canva offers a comprehensive benefits package, including equity options, an inclusive parental leave policy, an annual Vibe & Thrive allowance to support wellbeing and social connection, and flexible leave options to encourage personal growth and impact beyond work.

Joining Canva means becoming part of a culture that values user empowerment and continuous improvement. The company fosters an environment where team members can thrive, contribute to significant product developments, and grow professionally within a globally recognized design platform.