Sr. Enterprise Account Manager (Financial Services)
The Senior Enterprise Account Manager at Bandwidth is a pivotal role focused on driving revenue growth within the financial services sector. This position involves managing key enterprise accounts, identifying opportunities for cross-selling and up-selling, and supporting the company's vision to become the preferred voice communications provider for North American financial institutions. The role requires a seasoned professional adept at navigating complex cloud migrations and delivering high-resiliency telecom solutions that address critical industry demands such as anti-fraud measures, network redundancy, and seamless integration with CCaaS/UCaaS platforms.
Key responsibilities include developing and executing strategic account plans to maximize revenue growth within assigned enterprise accounts in the financial services sector. The role involves identifying and driving complex cross-selling and up-selling opportunities, particularly focusing on cloud migration, high-resiliency telecom, and integrated CCaaS/UCaaS solutions. Acting as a trusted technical and strategic advisor to C-level executives and key stakeholders, the manager guides customers in achieving business continuity and optimizing their voice communication infrastructure. Additionally, the position requires cultivating and maintaining executive-level relationships, leading complex contract negotiations, and ensuring high customer satisfaction and retention.
Candidates should possess a BS/BA degree or equivalent experience, along with over five years of experience in managing business development activities with a proven track record of achievement. Deep, applied domain expertise in the financial services and telecom sectors is essential, particularly concerning complex cloud migration, high-resiliency voice solutions, and meeting stringent global regulatory compliance requirements in UCaaS and CCaaS environments. Proficiency in leveraging API-first platforms for software-centric telecom solutions is also required. Exceptional ability to cultivate C-level relationships, lead complex contract negotiations, and strong cross-functional collaboration and communication skills are critical for success in this role.
Bandwidth offers a comprehensive benefits package, including 100% company-paid medical, vision, and dental coverage for employees and their families, with low deductibles and out-of-pocket expenses. New hires receive four weeks of paid time off, with additional PTO earned through volunteer hours and company challenges. The company promotes a healthy work-life balance with initiatives such as PTO embargoes, "Mahalo moments" for significant life events, 90-minute workout lunches, and access to a nutritionist.
The company culture at Bandwidth is rooted in the "Whole Person Promise," emphasizing meaningful work and a fulfilling personal life. Bandwidth celebrates differences and encourages employees to be their authentic selves. The company provides a work environment geared toward enriching the body, mind, and spirit, fostering a supportive and inclusive atmosphere. Employees are encouraged to grow professionally and personally, with ample opportunities for advancement and development within the organization.