Senior Product Specialist - Implementation/Onboarding
Zenoti is seeking a Senior Product Specialist to join our Professional Services team in Hyderabad, India. In this role, you will collaborate with customers to define requirements and assist them in adopting Zenoti solutions to streamline operations and increase revenue. This position offers the opportunity to work with a dynamic and diverse team that values collaboration, creativity, and growth.
As a Senior Product Specialist, you will work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue. You will drive demos, walk-throughs, and solution reviews with customers, as well as design and set up proof of concepts and pilots for high-priority and large customers to ensure successful implementations. Additionally, you will configure Zenoti to meet customer business scenarios, identify risks based on current product capabilities, and define and implement mitigation plans. Addressing customer issues and concerns in a timely fashion to ensure customer satisfaction is also a key responsibility.
The ideal candidate will have 6-9 years of experience in implementation and support of enterprise products. Strong software exposure and the ability to master product functionality, boil down complex requirements into coherent and viable product design, and configure software solutions are essential. Excellent verbal and written communication skills, especially in the areas of requirements and solution documentation, are required. The ability to manage and work across multiple projects, deliver excellent customer presentations, and possess strong logical, analytical, and problem-solving skills are also important. Experience in the wellness/spa industry is a plus.
Zenoti offers attractive compensation, medical coverage for yourself and your immediate family, access to regular yoga, meditation, breathwork, and stress management sessions, as well as regular social activities and opportunities to give back through social work and community initiatives.
Joining Zenoti means being part of an innovative company that is revolutionizing the wellness and beauty industry. You will have the opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. The company fosters a dynamic and diverse team environment that values collaboration, creativity, and growth.