Senior Manager, User Operations
The Senior Manager, User Operations at AlphaSense will oversee the end-to-end user activation and entitlements process, ensuring accurate data collection, timely provisioning, and consistent access to the correct products and content. This role involves collaborating with Sales, Customer Success, Product, Content, Engineering, and offshore operations teams to streamline workflows, resolve complex user issues, and drive a seamless and scalable activation experience. The position is integral to enhancing the efficiency and effectiveness of user operations within the company.
Key responsibilities include serving as the end-to-end owner for user activation and content entitlement workflows, ensuring accurate and complete user data collection leading to timely activation of the correct products and content. The role requires continuous evaluation of systems and processes to identify friction points and implement improvements that enhance both internal efficiency and the customer experience. Additionally, the Senior Manager will collaborate with leaders in Content, Revenue Operations, Product, Strategic Initiatives, and Engineering to assess gaps, prioritize impact, and identify scalable solutions, serving as the main point of communication across the organization for any change management related to user provisioning, entitlements, and content access.
The ideal candidate is an operations leader with a passion for building systems and leveraging technology to drive solutions at a high-growth B2B SaaS market leader. They should be a natural systems-thinker with demonstrated ability to implement scalable workflows, leveraging automation where possible to reduce manual outputs. A minimum of 7-10 years of experience working in user operations or user fulfillment at a SaaS company is required. The candidate must have the ability to handle ambiguity, proactively identify challenges, and present solutions, with proven ability to manage multiple priorities and projects simultaneously, ensuring deadlines are met while maintaining high-quality outcomes. Strong executive presence and comfort leading change with stakeholders at all levels of an organization are essential. A customer-focused mindset, understanding the importance of providing timely, real-time support to end users to ensure they are fully empowered by our tools, is crucial. Comfort with handling operational data, including interpreting, analyzing, and deriving actionable insights, is also necessary.
Compensation for this role includes a base salary range of $142,000 to $195,000 per year. Additional components may include a performance-based bonus, equity, and a generous benefits program. AlphaSense is committed to providing a comprehensive compensation package that reflects the value and expertise the candidate brings to the organization.
AlphaSense fosters a collaborative and dynamic work environment, encouraging innovation and continuous improvement. The company values employees who are proactive, customer-focused, and adept at navigating complex challenges. This role offers significant opportunities for professional growth and development within a rapidly expanding organization, making it an attractive opportunity for experienced operations leaders seeking to make a meaningful impact.