Senior Manager, Expert Insights - ECS
The Senior Manager, Expert Insights is a pivotal leadership role at AlphaSense, responsible for expanding call volume within our customer base and driving operational excellence. Reporting to the Director of Expert Insights, this position involves coaching and developing a high-performing team to meet ambitious performance goals and enhance customer engagement. Success in this role requires a strategic mindset, strong decision-making skills, and the ability to build robust cross-functional partnerships to execute initiatives that propel the business forward.
Key responsibilities include proactively identifying staffing needs and recruiting top-tier talent to build a team that achieves growth targets and enhances customer relations. The role also involves fostering a culture of high performance and continuous learning by mentoring, coaching, and developing team members with clear career paths. Additionally, the Senior Manager will champion a positive and engaging team culture that attracts and retains high-caliber professionals committed to excellence.
The ideal candidate will have over six years of progressive operational experience, including at least two years managing managers. Demonstrated success in leading and motivating leaders and managing high-performing teams is essential. The candidate should have a proven ability to translate business objectives into actionable operational strategies and scalable processes, high proficiency in data analysis, and exceptional executive communication skills capable of presenting complex operational concepts.
The total cash compensation range for this position is $133,200 to $162,000, which includes a base salary between $111,000 and $135,000, plus a 20% bonus. AlphaSense offers a generous benefits program, including health and wellness initiatives, performance-based bonuses, and equity options for employees.
AlphaSense fosters a culture that balances ambition with humility and autonomy with teamwork. Employees are encouraged to take ownership of their work, with mentorship and real ownership opportunities to support personal and professional growth. The company is committed to equal employment opportunity and provides reasonable accommodations to qualified employees with protected disabilities.