Senior Fraud and Disputes Manager
The Senior Fraud and Disputes Manager at Capital on Tap will lead the Fraud Prevention and Disputes Investigation teams, ensuring exceptional service for customers in the UK and US. This role involves defining and evolving risk strategies, enhancing control frameworks, and improving the end-to-end customer journey. The position is based in Cardiff, with a requirement to be in the office three days a week.
Key responsibilities include leading, coaching, and developing high-performing teams, overseeing daily operations such as capacity planning and SLA management, and ensuring compliance with UK and US regulatory requirements. The manager will monitor emerging fraud trends, collaborate with defense teams to refine strategies, design robust control frameworks to minimize financial losses, and leverage technology and data to optimize processes and track performance metrics.
The ideal candidate is an experienced financial services leader specializing in disputes and fraud, particularly with business customers. They should be adaptable, pragmatic, and solutions-driven, with a proven track record of leading high-performing teams in dynamic environments. A deep knowledge of regulatory and legal requirements, extensive experience in risk assessment, and strong analytical skills for interpreting complex data are essential.
Capital on Tap offers a comprehensive benefits package, including private healthcare with dental and optician services, worldwide travel insurance, anniversary rewards, a salary sacrifice pension scheme with up to 7% match, 28 days holiday plus bank holidays, an annual learning and wellbeing budget, enhanced parental leave, and various other perks such as a cycle to work scheme and free office snacks.
The company fosters a culture of continuous improvement and operational excellence, emphasizing values like piloting new ideas quickly, maintaining speed and simplicity, supporting team members, taking ownership of tasks, and providing regular, constructive feedback. This environment offers significant growth opportunities for individuals looking to make a meaningful impact in a fast-paced, customer-focused setting.