Senior Associate, Revenue Tools - Customer & Product Support

The Senior Associate, Revenue Tools - Customer & Product Support at AlphaSense serves as the dedicated operations, process, and tooling partner to the Customer & Product Support (C&PS) function. This role is integral to scaling support operations without compromising quality, identifying automation opportunities, and maintaining a best-in-class support tech stack integrated with the company's broader systems landscape.

Key responsibilities include leading AI-driven solutions and workflow automation to streamline operations, designing and optimizing AI agent conversation flows, and configuring and maintaining support tools such as Zendesk, AI chatbots, and knowledge bases. The role also involves developing and maintaining clear, comprehensive technical documentation for tool configurations, processes, and best practices to ensure scalability and knowledge sharing across teams.

The ideal candidate is an experienced operations professional with a background in support operations, program management, or systems administration, and a genuine passion for operational excellence. They should possess a customer-first mindset, strong cross-functional collaboration skills, and the ability to manage multiple in-flight projects without losing detail or momentum. Technical proficiency with integrations, APIs, and workflow builders is essential, along with a data-driven approach to evaluating performance and driving iteration.

AlphaSense offers a competitive compensation package, including a base salary range of $88,000 to $120,000 USD, performance-based bonuses, equity options, and a generous benefits program. The company fosters a collaborative and innovative culture, providing opportunities for professional growth and development within a dynamic and fast-paced environment.