Senior Associate, Creator Enablement Strategist
ShopMy is seeking a highly organized and product-minded individual to join our Creator team as a Senior Associate, Creator Enablement Strategist. In this role, you will be responsible for developing and maintaining systems and processes that provide creators with clear and accurate information about our products. This position offers the opportunity to collaborate closely with cross-functional teams, including Creator Support, Product, Marketing, and the broader Creator team, to enhance the creator experience.
As a Senior Associate, Creator Enablement Strategist, your primary responsibilities will include serving as the central knowledge steward for the creator experience, ensuring all product information and guidance are up-to-date and user-friendly. You will partner with Creator Support to translate recurring questions and pain points into updated guides and scalable learning resources. Additionally, you will collaborate with Product Managers to understand upcoming releases, address creator friction points, and ensure product changes are accurately reflected in all creator-facing materials. Working closely with Marketing, you will support creator-facing launches and messaging to ensure clear and consistent communication across all channels.
The ideal candidate will possess a bachelor's degree and have 2–4 years of experience in product-adjacent roles, customer experience, knowledge management, enablement, or other cross-functional positions within high-growth tech or consumer environments. Strong analytical and systems-thinking abilities are essential, along with exceptional written communication skills to distill complex information into clear guidance. A high degree of organization and the ability to manage evolving information and shifting priorities are also crucial. The candidate should be comfortable working in ambiguous situations, making decisions with incomplete information, and proactively driving clarity across teams.
Compensation for this position includes a base salary range of $80,000 to $100,000 USD, exclusive of bonus potential or commission. ShopMy offers a comprehensive benefits package, including medical and dental coverage at 70%, equity in the company, flexible paid time off, 14 weeks of parental leave, wellness and social stipends, technology stipends, learning and development stipends, a 401(k) program with a 3% automated contribution from ShopMy, Wellhub membership, company retreats, and the opportunity to monetize your influence by building out a ShopMy page.
At ShopMy, we are revolutionizing the future of e-commerce by building the infrastructure for human-led curation at scale. We enable brands to launch and scale high-impact, performance-driven creator programs while empowering influential creators to monetize their influence and partner directly with the brands they love. Our recent achievement of unicorn status, with a $1.5 billion valuation backed by Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures, reflects our commitment to shaping the future of curated commerce at the intersection of technology, culture, and taste.