Product Support Specialist - Implementation
As a Product Support Specialist at Lighthouse, you will be a key member of our Customer Engagement team, serving as the primary point of contact for clients utilizing our integrated products. Lighthouse is a leading commercial platform in the hospitality industry, transforming complex data into actionable insights and advanced pricing tools to maximize revenue growth. With over $370 million in Series C funding and a global presence spanning 35 countries, we are committed to revolutionizing the hospitality sector.
In this role, you will implement Lighthouse's integrated products and provide exceptional end-user support. Your responsibilities include investigating and resolving customer inquiries submitted via chat or email, educating users to optimize their use of our products, and developing supporting materials such as user manuals. Additionally, you will collaborate with internal teams to address client questions, perform technical troubleshooting, and escalate complex issues to the Engineering team when necessary.
The ideal candidate has proven experience in a customer support role, preferably with a technical background. Strong written and verbal communication skills in English are essential, along with proficiency in modern support tools and software, including Google Apps. A proactive, customer-first mentality, attention to detail, and the ability to work effectively under pressure are key attributes. Familiarity with the hotel industry or revenue management principles is a strong plus.
Lighthouse offers a flexible working environment, allowing you to work from home or at one of our global offices. We provide flexible time off to help you manage your work-life balance, and opportunities for career development through workshops, training, and other resources. Our competitive compensation package is designed to value your contributions, and we offer referral bonuses for bringing new talent into our team.
Joining Lighthouse means becoming part of a collaborative, fun, and deeply committed community. We work hard together to revolutionize the hospitality sector and provide impactful work that shapes products relied on by over 75,000 users worldwide. If you're ready to shine brighter in the industry's most exciting rocket-ship, we invite you to join us.