NOC Technician I , 3rd Shift (11pm - 8am)
The NOC Technician I for Bandwidth will join a dedicated team responsible for monitoring and maintaining the company’s network infrastructure during the third shift hours of 11pm to 8am. Bandwidth is a leading communications software company that manages voice, messaging, and emergency services for global enterprises. This role is crucial in ensuring reliable network operations around the clock, supporting customers, and minimizing downtime for critical communication applications.
Key responsibilities include real-time monitoring of network alarms, troubleshooting and escalating issues as required, and performing initial diagnostics to maintain network performance. The technician will work closely with other NOC staff and engineering teams to address outages or disruptions, document incidents, and provide regular updates on network status to management. The role requires meticulous attention to detail and clear communication skills, especially when handling incidents during off-peak hours.
The ideal candidate should have experience with network operations or technical support in a similar environment. Familiarity with network monitoring tools, ticketing systems, and basic network protocols is highly recommended. Strong problem-solving abilities, the capacity to work independently overnight, and a commitment to providing excellent technical support are essential for success in this position.
Bandwidth offers competitive compensation and a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional development. Employees benefit from state-of-the-art facilities and ongoing training programs to keep skills current with industry standards.
Joining Bandwidth means being part of a dynamic, innovative company that values teamwork and provides clear paths for career advancement. The organization supports learning and growth and places a high emphasis on work-life balance, making it an attractive environment for motivated technology professionals.