NOC Manager

As a NOC Manager at Bandwidth, you will play a pivotal role in overseeing the Network Operations Center, ensuring the seamless monitoring, troubleshooting, and resolution of service-impacting network issues. Bandwidth is a global software company that empowers enterprises to deliver exceptional experiences through voice, messaging, and emergency services, reaching over 65 countries and more than 90 percent of the global economy.

In this role, you will supervise a 24x7x365 NOC shift, managing a team of technicians to ensure operational excellence. Your responsibilities include overseeing daily NOC operations, handling escalations, managing ticketing systems, and ensuring effective communication. You will also be tasked with identifying areas for process improvement, creating documentation for new workflows, and providing training to internal team members.

The ideal candidate will possess a Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience, along with over six years of experience in network or service operations, including at least three years in a leadership role. A strong understanding of ITIL or equivalent service management frameworks, excellent analytical and communication skills, and the ability to manage complex, cross-functional initiatives are essential.

Bandwidth offers a comprehensive benefits package, including 100% company-paid medical, vision, and dental coverage for employees and their families, four weeks of paid time off for new hires, and additional PTO earned through volunteer hours and company challenges. The company emphasizes a work environment that enriches the body, mind, and spirit, supporting employees in achieving meaningful work and a full life.

Joining Bandwidth means becoming part of a culture that celebrates differences and encourages employees to be their authentic selves. The company is committed to providing growth opportunities and fostering an environment where your contributions are valued and recognized.