Manager - Talent Partnership

Zenoti is seeking a dynamic and experienced HR Generalist at the Manager level to support teams across the US, Canada, and Costa Rica. This role, based in Bellevue, Washington, is pivotal in shaping employee experiences, supporting people leaders, and fostering a culture of performance, inclusion, and well-being. As the primary People partner for employees and managers in these regions, the Manager will adopt a proactive, solutions-focused, and empathetic approach.

Key responsibilities include serving as a trusted HR partner to leaders and employees, driving employee engagement, development, and retention through proactive interventions, and coaching managers on organizational health, team dynamics, performance, and talent development. The role also involves partnering with global HR Centers of Excellence to align on local needs.

The Manager will ensure compliance with employment laws and practices across supported geographies, guide Talent Operations on local requirements, manage employee lifecycle processes with care and consistency, lead or support local policy development and implementation, and manage employee relations cases with fairness, discretion, and empathy.

The ideal candidate will have 8–12 years of progressive HR experience, preferably in tech or SaaS environments, solid knowledge of US employment law (experience supporting Canada and/or Costa Rica is a plus), demonstrated success in employee relations, performance management, and manager coaching, excellent communication and relationship-building skills, and a bachelor's degree in Human Resources or a related field. HR certifications such as SHRM-CP/SCP are a plus.

Zenoti offers a purpose-driven culture that values openness, growth, and belonging, attractive compensation and benefits, a comprehensive benefits package including health, wellness, and generous time-off, and a chance to truly shape how we build a great place to work across the Americas.