Manager, Post Market Surveillance
Inspire Medical Systems, Inc. is a medical technology company dedicated to developing innovative solutions for patients with obstructive sleep apnea (OSA). The Manager of Post Market Surveillance will lead a team responsible for managing global complaint handling processes, ensuring compliance with quality system requirements and regulations. This role is integral to maintaining the safety and effectiveness of Inspire's medical devices.
The Manager will oversee the complaint initiation process, conduct preliminary investigations, and manage a team of post-market call center representatives and specialists. Responsibilities include monitoring incoming complaints for completeness and accuracy, delivering performance reports on key quality metrics, and ensuring compliance with internal and external quality systems and standards. The role also involves recruiting and training staff, supporting medical device and vigilance reporting, and managing special projects related to product improvement.
Candidates should possess a Bachelor's degree in a technical or scientific field, or a Bachelor's degree in any discipline with a minimum of 8 years of experience in implantable medical devices. A Master's degree in a technical or scientific field is preferred. The position requires 5 to 10 years of experience in post-market surveillance, complaint handling, or quality assurance within the medical device industry. Strong leadership, communication, and analytical skills are essential.
Inspire Medical Systems offers a comprehensive benefits package, including 401(k) matching, Employee Stock Purchase Plan (ESPP), flexible time off, and tuition reimbursement. The company fosters a people-first culture, valuing diverse experiences and backgrounds, and encourages continuous learning and professional development.
Joining Inspire Medical Systems provides an opportunity to be part of a fast-growing team committed to enhancing patients' lives through innovative sleep solutions. The company is dedicated to elevating and redefining the standard of care for obstructive sleep apnea, offering a dynamic and supportive work environment.