Manager, Creator Support - Affiliate
ShopMy is seeking a Manager, Creator Support - Affiliate to lead the strategic management and growth of our top-earning creators. In this role, you will serve as the primary relationship owner for a portfolio of influential digital talent, acting as a trusted advisor to maximize their earnings, deepen their engagement, and advocate for their needs across ShopMy. This position is highly creator-facing and combines high-touch partnership with scalable strategies. You will collaborate cross-functionally with Product, Marketing, Client Strategy, and Data teams to ensure creators consistently receive best-in-class support while surfacing insights that shape ShopMy’s growth.
Key responsibilities include managing and growing a portfolio of top-tier creators to ensure long-term retention and success. You will analyze creator performance data and provide actionable recommendations that drive revenue. Additionally, you will partner with internal teams to scale best practices and serve as an advocate for creators, delivering a seamless creator experience. Mentoring and supporting junior team members to strengthen the overall team’s support of creators is also a vital part of this role.
The ideal candidate will have a Bachelor’s Degree and 4–6 years of experience in customer success, account management, partnerships, or creator economy roles. A proven track record of managing and growing high-profile accounts or creator relationships is essential. Strong communication skills with the ability to influence and advise top-tier talent are required. An analytical and strategic mindset with strong problem-solving skills is also necessary. Familiarity with creator platforms, affiliate programs, and digital marketing tools is a plus, as is proficiency in Salesforce and Looker.
In compliance with New York Pay Transparency Law, the salary range for this position is $100,000 - $115,000 USD. This range is a general guideline; actual compensation may vary based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training, and business considerations. Every employee of ShopMy receives equity on top of cash compensation.
ShopMy offers a bundle of benefits, including medical and dental coverage at 70%, flexible PTO, 14 weeks of parental leave, wellness and social stipends, technology stipends, learning and development stipends, a 401k program with a 3% automated contribution from ShopMy, Wellhub membership, company retreats, the opportunity to monetize your influence by building out a ShopMy page, birthday PTO, and a brand new NYC HQ office.