Head of Legal Account Management
Octus, a leading global provider of credit intelligence, data, and analytics, is seeking a Head of Legal Account Management to lead and expand its legal client portfolio. This role reports to the Head of Strategic Account Management & Legal and involves managing a team of Account Managers while directly overseeing a select group of strategic Am Law 100/200 client accounts. The Head of Legal Account Management will set the standard for client engagement, ensuring Octus delivers exceptional value, drives renewals, and expands its footprint within the legal sector.
Key responsibilities include leading, coaching, and developing a high-performing team of Account Managers serving the legal client base. The individual will personally manage and act as executive sponsor for a portfolio of strategic Am Law firm accounts, driving adoption, satisfaction, and retention. They will build and execute account strategies that deliver revenue growth, including renewals, upsells, and cross-sells. Additionally, the role involves serving as the voice of the client to internal teams, influencing Product, Content, and Marketing roadmaps and messaging, and analyzing client usage, renewal risk, and pipeline metrics to take proactive steps to mitigate risk and maximize client lifetime value.
The ideal candidate will have over 10 years of experience in Account Management, Client Success, or Relationship Management, ideally within legal, SaaS, data, or information services sectors. They should have at least 5 years of experience managing a team, with a proven track record of leading and mentoring Account Managers. Deep knowledge of the Am Law 100/200 market, with established senior-level relationships, is essential. Demonstrated success in managing renewals, expansions, and complex enterprise accounts is required. A data-driven approach with strong analytical and strategic skills, excellent communication, negotiation, and presentation abilities, and a Bachelor’s degree are necessary; a JD is preferred. The candidate must be based in New York and able to work in the office three days per week.
Compensation for this role includes a base salary range of $220,000 to $270,000, with additional commission-based compensation. Octus offers competitive health benefits, matched 401k and pension plans, paid time off, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, and pet-friendly offices in the U.S.
Octus hires growth-minded innovators and trailblazers across the globe to drive its business and culture. The company's core values—Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel—define an organizational ethos that is as high-performing as it is human. Joining Octus offers the opportunity to be part of a dynamic team committed to delivering exceptional value to clients and driving growth within the legal sector.