Enterprise Customer Success Senior Manager (SaaS Customer Success)
Zenoti is seeking an Enterprise Customer Success Senior Manager to oversee a portfolio of high Annual Recurring Revenue (ARR) clients. This role involves delivering proactive workshops, business reviews, and growth feature insights to help customers expand their businesses. The position is based in Seattle, Washington, and offers a salary range of $140,000 to $165,000 per year.
The primary responsibilities include building and maintaining strong relationships with customers, including C-level executives and key stakeholders, to understand their business needs and challenges. The role requires driving platform adoption, communicating value, and achieving mutually beneficial business results. Monitoring customer health metrics to prevent churn and identify upsell or expansion opportunities is also essential. Additionally, the manager will become a subject matter expert in Zenoti’s platform, proactively exploring features and functionalities to develop solutions that maximize customer experience and business outcomes.
Candidates must possess a bachelor's degree and have over 10 years of experience in customer-facing roles such as Customer Success, Account Management, Consulting, or Professional Services with enterprise-level customers. The role requires the ability to travel as needed to be on-site with key customers or attend important industry events. Strong empathy for customers, a passion for revenue and growth, experience in fast-paced growth environments, and a proven track record in client growth, retention, and satisfaction are essential qualifications.
Zenoti offers a dynamic and collaborative environment with opportunities for professional growth, learning, and career advancement. The company is a leading cloud-based software provider for the beauty and wellness industry, serving over 30,000 salons, spas, medspas, and fitness studios in more than 50 countries. Zenoti has achieved significant milestones, including surpassing a $1 billion valuation and being recognized as a Great Place to Work Certified™ for 2021-2022.