Enterprise Customer Success Manager II
The Enterprise Customer Success Manager II at Box plays a pivotal role in driving customer growth and retention by strategically managing and expanding a portfolio of enterprise clients. This position requires a deep understanding of each customer's business, enabling the delivery of tailored solutions that align with their objectives. As a trusted partner, the role is essential to ensuring clients receive exceptional value from Box's Intelligent Content Management platform.
Key responsibilities include conducting both in-person and virtual customer engagement calls, developing use cases, and supporting clients in the implementation and adoption of Box's solutions. The role involves performing strategic business reviews with C-level executives to align on objectives and outcomes, managing all post-sales activities through strong relationship-building, and maintaining a deep understanding of the product to discuss relevant features for specific business needs. Additionally, the position requires developing joint success plans with customers to drive adoption and high-value use cases, tracking accounts to identify churn risk, and collaborating with Sales and Professional Services to integrate Box into each customer's core architecture.
Candidates should possess a bachelor's degree or equivalent experience, with at least 3 years of prior account management experience and 2 years in a SaaS environment. Experience with enterprise accounts is preferred. Familiarity with Salesforce, Zendesk, and other Software-as-a-Service platforms is advantageous. The ideal candidate is a proactive team player with innovative ideas for user adoption and churn mitigation, enjoys working closely with customers to ensure satisfaction, and is a self-starter who takes initiative to accomplish tasks. A driver's license may be required for onsite client visits.
Box offers a competitive compensation package, including equity and benefits. The company is committed to fair and equitable compensation practices, with actual base salary dependent upon factors such as knowledge, skill level, experience, and work location. For more information on benefits, candidates are encouraged to review Box's healthcare benefits and additional perks.
Box fosters a culture that values community and in-person collaboration, expecting employees to work from their assigned office a minimum of three days per week. The company believes that unique and diverse experiences benefit its culture, products, customers, and the world. Box aims to recruit a passionate, high-performing workforce that reflects the world we live in and encourages individuals who are enthusiastic about the role to apply, even if they are unsure about meeting all the requirements.