Customer Support Specialist (Hybrid, Mexico City)
OpenTable is seeking a Customer Support Specialist to join our team in Mexico City. As a key member of our customer support team, you will play a vital role in ensuring our restaurant partners and diners receive exceptional service. OpenTable, a leader in the restaurant reservation industry, connects millions of diners with over 60,000 restaurant partners worldwide, enhancing dining experiences through innovative technology.
In this role, you will be responsible for addressing customer and employee inquiries via phone, email, chat, and other communication channels. Your primary duties include providing outstanding service, accurately logging all interactions in our CRM system, and owning the resolution of customer issues to ensure satisfaction. You will also need to recognize when to seek assistance for complex problems and collaborate effectively with team members.
The ideal candidate will possess excellent interpersonal skills with a strong inclination toward customer service. Fluency in both English and Spanish, both spoken and written, is essential. A background in the restaurant or hospitality industry is preferred but not mandatory. Additionally, experience with Microsoft Windows and Apple operating systems, as well as knowledge of iOS and Apple hardware, is beneficial. A minimum of one year of experience in customer support, particularly in a software support environment, is required.
OpenTable offers a comprehensive benefits package, including paid parental leave, generous paid vacation, and time off for your birthday. We also provide paid volunteer time, development opportunities, and access to thousands of on-demand e-learning courses. Employees can enjoy travel discounts, participate in employee resource groups, and attend monthly social events and happy hours. Additional benefits include a Christmas bonus equivalent to 30 days' pay, 20 days of paid time off annually, a 25% vacation premium, and private health, dental, and life insurance.
At OpenTable, we are committed to creating a workplace where everyone feels they belong and can thrive. We value diversity and inclusion, fostering a culture where all employees are encouraged to be themselves. If you are passionate about providing exceptional customer service and want to be part of a dynamic and inclusive team, we encourage you to apply.