Customer Success Manager (Nagoya)

Box is a leading company in the cloud content management market, dedicated to empowering global collaboration through secure and user-friendly content management solutions. As a Customer Success Manager in Nagoya, you will be part of the Japanese Customer Success team, focusing on building strong relationships with clients, enhancing user engagement, and ensuring customer satisfaction and retention.

In this role, you will manage all post-sales activities for top enterprise clients, leveraging deep product knowledge to align Box's features with clients' business needs. Your responsibilities include developing and executing plans for implementation, change management, and user adoption. Regular meetings and strategic reviews with clients will be essential to improve retention rates and address any potential risks proactively.

The ideal candidate has over three years of account management experience in the IT industry, with a proven ability to foster client trust and satisfaction. Strong technical knowledge is required to effectively respond to client inquiries. Experience in consulting or marketing, as well as familiarity with SaaS tools like Salesforce or Zendesk, is advantageous. Proficiency in English is beneficial for collaboration with the headquarters.

Box offers a comprehensive benefits package, including equity options, generous time off policies, and wellness programs. Employees have opportunities for professional growth through initiatives like annual hackathons and various learning programs, fostering a culture of innovation and continuous development.

Joining Box means becoming part of a dynamic and inclusive environment that values diversity and collaboration. The company is committed to supporting employees' personal and professional growth, providing a platform to make a significant impact in the cloud content management industry.