Customer Education Specialist

The Customer Education Specialist at Klaviyo is responsible for creating high-quality, engaging content to help customers grow their businesses. This role is part of the Curriculum Development team, which focuses on enabling customer growth through self-serve educational resources. Klaviyo is a company dedicated to empowering creators by making first-party data accessible and actionable.

Key responsibilities include researching, writing, and conceptualizing content across various formats, primarily written and video. The specialist will collaborate with video producers and designers to develop courses, lessons, and other on-demand learning materials. Additionally, they will pitch content ideas based on customer challenges and opportunities and monitor content performance to make data-driven recommendations for future content creation.

The ideal candidate is an experienced marketer, storyteller, writer, and communicator with a customer-first mindset. They should have a solid understanding of adult learning principles and be adept at creating effective educational content. Comfort with being on camera and the ability to produce engaging videos are also important for this role.

Klaviyo offers a competitive base salary ranging from $68,000 to $102,000 USD, depending on factors such as job-related skills, experience, education, and location. The total compensation package may include participation in the company's annual cash bonus plan, equity, and a comprehensive range of health, welfare, and wellbeing benefits.

Joining Klaviyo means becoming part of a team that values unique backgrounds and perspectives. The company fosters a collaborative and inclusive culture, providing opportunities for professional growth and development. Employees are encouraged to bring their whole selves to work and are supported with generous benefits.