Customer Education Associate
The Customer Education Associate at Box plays a pivotal role in empowering clients to effectively utilize Box's Intelligent Content Management platform. This position is integral to the Customer Success team, focusing on delivering dynamic training experiences that drive user adoption and long-term behavioral change. Box, headquartered in Redwood City, California, is a leader in enterprise AI and content management solutions, serving a diverse range of global organizations.
In this role, the associate will build collaborative relationships with clients across various industries, ensuring both new and existing customers are equipped to maximize their use of Box. Responsibilities include designing and delivering engaging learning experiences through multiple mediums such as written materials, live webinars, and recorded videos. The associate will partner with client stakeholders to identify change impacts, overcome adoption barriers, and develop education and change management strategies that support successful transformation. Additionally, the role involves working closely with cross-functional teams to address complex content use cases and support the development of practical change and adoption activities.
The ideal candidate is passionate about technology and its impact on the enterprise, with a curiosity about user behavior and successful adoption of new tools. Strong communication skills are essential for building trusting relationships with internal and external stakeholders. The candidate should be adept at distilling complex ideas into powerful messaging and partnering effectively with cross-functional teams to deliver high-value education and change management deliverables. A growth mindset and the ability to leverage AI to enhance decision-making are also important qualities.
Box offers a competitive compensation package, including a base salary range of $95,000 to $118,500 USD, along with equity and benefits. The company provides a comprehensive benefits package, including health, dental, and vision insurance, as well as generous time-off policies. Box fosters a culture of inclusivity and continuous learning, offering opportunities for professional growth and development within a collaborative and innovative environment.