Customer Assurance Specialist

The Customer Assurance Specialist at Cognism plays a pivotal role in managing customer due diligence and security questionnaires, ensuring that clients can confidently assess the company's security, privacy, and compliance standards. This position acts as the operational bridge between Sales, Customer Success, Security, Legal, Product, and Engineering teams, facilitating efficient and accurate responses to customer inquiries.

Key responsibilities include owning the intake and coordination of customer security and compliance questionnaires, completing these directly using approved documentation, and escalating to subject matter experts only when technical clarification is required. The specialist ensures that all responses are accurate, complete, and delivered within agreed timelines, while also maintaining a central repository of Cognism's security and compliance documentation.

The ideal candidate will possess strong organizational and operational skills, excellent written and verbal communication abilities, and a high attention to detail. Experience in a customer-facing operational role, such as Sales Support, Operations, Customer Success, or Support, is essential. Familiarity with managing requests through ticketing systems like Salesforce Service Cloud (SFSC) or Zendesk is also required.

Cognism offers a collaborative and inclusive work environment where employees are encouraged to support, challenge, and inspire each other. The company values ownership, customer understanding, and celebrating impact from all team members. Employees have opportunities for professional growth and development within a high-growth SaaS environment.