Associate, Production Support Engineer
The Associate Production Support Engineer at Galaxy plays a crucial role in maintaining the stability and performance of the company's cryptocurrency business lines, including trading, lending, proprietary trading, trade settlement, and risk management. As part of the support organization, this position involves providing high-quality client support, diagnosing and resolving complex technical issues, and collaborating with development teams to implement system improvements.
Key responsibilities include front-line production support across various cryptocurrency functions, working on automation projects to reduce manual effort, monitoring system health and performance, and promptly resolving issues to ensure uninterrupted operations. The role also involves debugging and troubleshooting complex applications written in Java and Python, coordinating with global counterparts for seamless support, and maintaining comprehensive support documentation.
Candidates should possess a bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, along with at least four years of experience in production support or engineering roles, preferably in finance. Strong technical skills in SQL and proficiency in programming or scripting languages such as Java or Python are essential. Experience with incident response, root cause analysis, and structured problem-solving in a production environment is also required.
Galaxy offers a competitive base salary and discretionary bonus, company-paid health and protective benefits for employees and their eligible dependents, free virtual coaching and counseling sessions, and opportunities to learn about the cryptocurrency industry. The company fosters a dynamic and collaborative work environment with smart, entrepreneurial, and fun colleagues.
Joining Galaxy provides an opportunity to work at the intersection of finance and technology, contributing to the future of Web3 and AI. The company values diversity, high performance, and a mission-first approach, offering growth opportunities in a rapidly evolving industry.