Analyst, Customer & Product Support

AlphaSense is seeking an Analyst for its Customer & Product Support team, a pivotal role that bridges technical expertise with a deep understanding of user needs. This position is integral to ensuring clients derive maximum value from AlphaSense's AI-driven market intelligence platform. The team operates globally, collaborating closely with sales, customer success, and technical support to deliver exceptional service.

In this role, the Analyst will serve as the first point of contact for customers, addressing inquiries and resolving issues promptly to maintain a positive user experience. Responsibilities include guiding clients through platform features, troubleshooting technical problems, and escalating complex cases to appropriate teams when necessary. The Analyst will also contribute to the development of support documentation and collaborate with product management and engineering teams to inform future product enhancements.

The ideal candidate will have 1-2 years of experience in a client or product support role, demonstrating strong analytical and problem-solving skills. A customer-first mindset is essential, along with the ability to communicate complex issues clearly and concisely. The role requires a proactive approach to learning, adaptability, and a keen interest in AI, technology, and software applications.

AlphaSense offers a competitive salary and benefits package, along with opportunities for career growth and development. The company fosters a collaborative and inclusive work environment, providing exposure to innovative AI-driven market intelligence tools.

Joining AlphaSense means becoming part of a dynamic team dedicated to empowering professionals with critical insights. The company values continuous improvement and offers a supportive culture that encourages personal and professional growth.