Account Manager (Remote - Guadalajara)
OpenTable is seeking a Remote Account Manager based in Guadalajara to join our team dedicated to supporting restaurant partners in optimizing their operations and enhancing guest experiences. As a leader in the restaurant reservation industry, OpenTable connects millions of diners with over 60,000 restaurants worldwide, providing innovative technology solutions to help restaurants thrive.
In this role, you will cultivate and maintain high-level relationships with restaurant clients, serving as a trusted advisor to assist them in optimizing their reservation flow and overall operations. Key responsibilities include configuring systems to enhance reservation processes, identifying opportunities to upsell marketing assets, and achieving quarterly sales objectives. You will also be responsible for placing OpenTable reservation links on client websites, tracking activities in Salesforce, and conducting monthly meetings with elite members.
The ideal candidate will have experience in account management or a similar role within the restaurant or hospitality industry, with proven customer service skills. A deep understanding of restaurant operations and management is essential, along with the ability to collaborate across departments to address challenges and achieve results. Strong communication, presentation, and interpersonal skills are required, as well as proficiency in Google Suite and basic web design or HTML. A valid driver's license and transportation are necessary, as the role involves regular travel within Guadalajara and surrounding areas, including periodic travel to Puerto Vallarta and occasional travel to the United States.
OpenTable offers a comprehensive benefits package, including the flexibility to work from almost anywhere for up to 20 days per year, company-paid therapy sessions, a subscription to Headspace, and an annual company-wide week off to recharge. Additional benefits include paid parental leave, generous paid vacation, paid volunteer time, development dollars for career growth, access to on-demand e-learnings, travel discounts, and participation in employee resource groups.
Joining OpenTable means becoming part of a global team that values hospitality and innovation. We foster a dynamic work environment that encourages collaboration and personal growth, providing opportunities to make a tangible impact on the restaurant industry. If you are passionate about helping restaurants succeed and are looking for a role that offers both challenges and rewards, we invite you to apply.