Account Manager

The Account Manager role at OpenTable involves managing a portfolio of restaurant partners, serving as a trusted advisor to drive long-term success. This position is based in Manila, Philippines, and is part of a global team dedicated to helping restaurants thrive through world-class technology solutions.

Key responsibilities include leading the overall management of high-value restaurant partners, resolving customer cases and tasks daily, and leveraging data to influence restaurant behavior and drive product adoption. The Account Manager will also perform remote presentations and training sessions, respond to partner concerns, and consistently meet and exceed individual and team targets with a strong focus on retention and reducing churn.

The ideal candidate will have proven experience in account management or consultative selling, with a strong understanding of restaurant operations. They should be confident in using data and insights to influence decisions, possess excellent communication and training skills, and be highly organized and self-motivated. Proficiency in English is required, and experience with CRM systems like Salesforce is preferred.

OpenTable offers a dynamic work environment with flexibility to accommodate a global workforce operating across multiple time zones. While the majority of responsibilities align with conventional business hours, there may be instances requiring communication outside of regular working hours to collaborate with international colleagues and address urgent matters.

The company is committed to creating an inclusive workplace where everyone feels they belong and can thrive. OpenTable values diversity and fosters a culture where employees are encouraged to be themselves, contributing to a team as dynamic as the diners and restaurants they serve.