Account Manager, Central Queue

The Account Manager, Central Queue at OpenTable is responsible for managing relationships with a large segment of restaurant partners, focusing on driving engagement, increasing reservation availability, and reducing customer churn. This role involves remote interactions through phone, email, webinars, and other methods to convey ideas, perform training, and resolve issues efficiently.

Key responsibilities include leading the overall management of valuable business segments, resolving customer cases daily, sharing data with restaurants to influence behavior and drive adoption, and working closely with customers to enhance engagement on the OpenTable platform. The Account Manager will also respond to partner concerns, perform remote presentations and training, encourage customers to rethink their business strategies, and consistently meet and exceed team and individual goals.

The ideal candidate should have account management experience, a proven record in consultative selling, and deep knowledge of restaurant operations. They should be self-motivated, capable of performing under pressure, and skilled at presenting new perspectives to customers. Excellent communication, listening, influencing, and training skills are essential, along with the ability to work across departments to solve problems and achieve results. Experience with Salesforce or equivalent CRM solutions is a plus, and a bachelor's degree or equivalent experience is preferred.

OpenTable offers a range of benefits, including the option to work from almost anywhere for up to 20 days per year, company-paid therapy sessions, a subscription to Headspace, an annual company-wide week off, paid parental leave, generous paid vacation, and paid volunteer time. The company also focuses on career growth through development dollars, leadership development, and access to thousands of on-demand e-learnings.

OpenTable fosters a welcoming and inclusive environment, emphasizing hospitality and care for others. Employees have a tangible impact on the company's operations and are part of a global team that values diversity and inclusion. The company provides flexibility and support to help employees succeed in their roles.