Account Manager - Central Queue (French Speaking)

The Account Manager - Central Queue (French Speaking) at OpenTable is responsible for managing and enhancing relationships with a diverse portfolio of restaurant partners. This role focuses on driving engagement, increasing reservation availability, and reducing customer churn. As part of a dedicated team, the Account Manager plays a crucial role in supporting the success of restaurant clients by integrating OpenTable's technology into their daily operations.

Key responsibilities include resolving customer inquiries and tasks daily, sharing data-driven insights to influence restaurant behaviors, and conducting remote presentations and training sessions. The Account Manager works closely with clients to encourage the adoption of OpenTable's platform, addressing concerns from restaurant partners and internal teams to ensure optimal service delivery.

Candidates should possess experience in account management, a proven track record in consultative selling, and a deep understanding of restaurant operations. Strong communication, organizational, and time management skills are essential. Proficiency in both English and French is required, along with the ability to work effectively under pressure and meet ambitious goals. Experience with CRM systems like Salesforce is advantageous.

OpenTable offers a comprehensive benefits package, including paid parental leave, generous vacation time, and paid volunteer opportunities. The company emphasizes mental health and well-being, providing resources such as therapy sessions and subscriptions to wellness apps. Employees also have access to professional development programs and travel discounts.

Joining OpenTable means becoming part of a global team committed to fostering a welcoming and inclusive environment. The company values hospitality and innovation, offering employees the opportunity to make a tangible impact in the restaurant and hospitality industry.