Account Director (Expansion Sales - B2B SaaS)
Zenoti is seeking a driven and passionate Account Director to join our Expansion Sales team, responsible for driving growth, retention, and long-term success within Zenoti’s most strategic North America accounts. As a trusted advisor, you’ll strengthen executive relationships, ensure customers realize the full value of Zenoti, and identify opportunities to expand adoption of our AI-powered, all-in-one platform.
In this role, you will drive revenue growth by identifying, positioning, and closing upsell and cross-sell opportunities across Zenoti’s add-on solutions and AI-powered products. You will develop deep, trusted relationships with C-level and senior stakeholders to align Zenoti with customers’ business strategies. Additionally, you will build and execute strategic account plans that address customer objectives, operational challenges, and growth goals. Acting as a trusted advisor, you will guide customers on business strategy, operational efficiency, customer experience, and expansion across locations and solutions. Collaboration with cross-functional teams, including Customer Success, Product, Marketing, and Services, will be essential to deliver a seamless customer experience. Monitoring client health and usage metrics to surface opportunities for optimization and measurable ROI will also be a key responsibility.
The ideal candidate will have over 10 years of experience in a quota-carrying enterprise SaaS role, with proven success in account management and expansion. A consistent record of over-achievement in exceeding targets in account management and sales roles within the SaaS industry is essential. Strong understanding of cloud and AI-driven technologies with the ability to translate complex solutions into clear business value is required. Exceptional communication skills, executive presence, and the ability to engage both technical and non-technical audiences are necessary. The candidate should be a self-starter with strong business acumen and the ability to thrive in a fast-paced, collaborative environment. Willingness to travel for client meetings and industry events across North America is also expected.
Zenoti offers a competitive salary range of $150,000 to $160,000 USD. As part of our team, you’ll have the opportunity to partner with iconic beauty and wellness brands to shape how they operate and grow. You will be part of a high-growth, innovative company where your work has visible impact. Zenoti values creativity, customer success, and career growth, providing a culture that supports professional development.
Zenoti is transforming the beauty, wellness, and fitness industries with an AI-first, all-in-one cloud platform trusted by some of the world’s most recognized brands. Our solutions go beyond streamlining operations — we leverage artificial intelligence to automate tasks, surface insights, and unlock new revenue opportunities for our customers. Joining Zenoti means being part of a company that is at the forefront of innovation, offering significant growth opportunities and the chance to make a meaningful impact in the industry.