Technical Account Manager
Xometry is seeking a highly motivated Mechanical Engineer to join our team as a Technical Account Manager (TAM). In this role, you will serve as a trusted advisor and technical expert for our most strategic enterprise accounts, acting as an extension of their engineering teams. This position offers a unique blend of customer engagement, technical expertise, and operational execution within a dynamic and growing company at the forefront of digital manufacturing.
As a TAM, you will be responsible for integrating with customer teams through weekly onsite visits, building strong relationships, and understanding their specific needs. You will collaborate closely with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform, proactively identifying and addressing potential manufacturing challenges. Additionally, you will stay informed about upcoming customer projects and initiatives to ensure alignment with Xometry's capabilities.
Your key responsibilities will include directing customer projects to the most qualified manufacturers within our network, conducting monthly on-site audits of manufacturing partners to ensure quality standards, managing projects to successful completion with on-time delivery, and handling critical communications, order changes, and escalations related to customer orders. You will also monitor customer-specific dashboards to track order progress, delivery metrics, and quality performance.
To be successful in this role, you should have a Bachelor's degree in Mechanical Engineering or a closely related field, along with 7+ years of experience in manufacturing, product development, and project management. Experience in the aerospace industry is highly preferred. A strong understanding of manufacturing processes and DFM principles, particularly as they apply to CNC applications, is essential. Proficiency in modeling and drafting software such as SolidWorks, excellent communication and problem-solving skills, and experience with CRM systems like Salesforce are also required. The ability to travel to customer and partner sites up to 50% of the time, sometimes on short notice, is necessary.
Xometry offers a competitive compensation package, including benefits and perks designed to support our employees' well-being and professional growth. Joining our team provides an opportunity to work in a collaborative environment that values innovation and customer success. We are committed to providing growth opportunities and fostering a culture where your contributions make a real impact.