Technical Account Manager
As a Technical Account Manager at LiveView Technologies (LVT), you will serve as the primary technical liaison for some of our largest clients, ensuring their success and fostering long-term partnerships. This role is integral to our Client Success team, focusing on delivering optimal experiences and facilitating client growth. LVT is a leader in intelligent site technology, providing AI-driven solutions that enhance safety and operational efficiency.
In this position, you will be responsible for configuring software settings to meet client requirements, setting up and adjusting analytics on various IP camera models, and diagnosing and troubleshooting complex issues related to hardware, software, and IP camera analytics. Additionally, you will consult with Client Success Managers and clients to tailor device configurations and video analytic calibration settings that align with client objectives and needs.
The ideal candidate will have at least 3 years of experience in a customer-facing Technical Account Manager role, with expertise in troubleshooting across software, IP cameras, electrical systems, or networks. Strong communication skills are essential, as you will need to clearly convey technical concepts to non-technical audiences. The ability to identify root causes of issues and drive scalable solutions is also critical. Experience in leading resolution for complex client concerns and collaborating with cross-functional teams to improve customer self-sufficiency is highly valued.
LVT offers a comprehensive benefits package designed to support employees both inside and outside the office. This includes health, vision, and dental benefits, company-paid HSA contributions, an Employee Assistance Program, a 401(k) plan with up to 4% match, paid parental leave, and stock options. We also host company events and provide opportunities for professional development and charitable involvement.
Joining LVT means becoming part of a team that values growth and innovation. Our leadership has been recognized for excellence, with our CEO named an EY Entrepreneur of the Year and our CTO inducted into the Silicon Slopes CTO Hall of Fame. We are committed to redefining how businesses operate in the physical world, and we invite you to be a part of this transformative journey.