Sr. Disputes Operation Analyst
Bluevine, the largest small business banking platform in the U.S., is seeking a Senior Disputes Operations Analyst to manage the end-to-end lifecycle of complex client dispute claims, including debit cards, credit cards, and non-debit transactions. This role involves filing dispute claims with external vendors, conducting thorough investigations, and maintaining strict adherence to internal service-level agreements (SLAs). The position is based in Salt Lake City, Utah, and offers a hybrid work model.
Key responsibilities include managing a high-volume daily queue of complex dispute claims, accurately filing claims with third-party vendors and financial institutions, conducting meticulous data reviews to validate claim legitimacy, leading investigations into unauthorized transactions, handling formal appeals for denied claims, serving as an escalation point for Customer Service, providing guidance to peer analysts, collaborating on non-card recovery efforts, and proactively identifying opportunities for process improvement.
Candidates should possess a Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, with 3–5+ years of experience in dispute resolution, preferably within a commercial fintech or banking environment. Demonstrated expertise in Network rules (Visa/Mastercard), NACHA rules, and wire/check recovery frameworks is essential. Proven experience handling claim appeals, resolving Customer Service escalations, and supporting or mentoring peer analysts is required. Strong root-cause analysis and problem-solving skills in a fast-paced environment, exceptional written communication skills, and strong organizational skills are also necessary.
The compensation package includes a base salary ranging from $47,100 to $56,600 per year, with eligibility for annual performance-based incentive compensation in the form of a cash bonus. Benefits encompass excellent health coverage, 401K with an immediate 3% company match, paid time off, company holidays, flexible holidays, company-sponsored mental health benefits including 1:1 therapy, over $1,000 annually for personal wellness, monthly work-from-home stipends totaling over $1,000 annually, generous paid parental leave covering up to 20 weeks for birthing parents and up to 12 weeks for all other parents, access to financial coaches and education sessions, weekly catered lunches, fully stocked kitchen pantries, and community-based volunteering opportunities.
Bluevine fosters a collaborative culture, encouraging employees to take ownership, grow their careers, and make a difference for small business owners across America. The company offers opportunities for professional development and a dynamic work environment.