Specialist, CRM Operations
Skadden, Arps, Slate, Meagher & Flom LLP, a leading global law firm, is seeking a Specialist, CRM Operations to join their Business Development & Marketing (BDM) team in New York. This role is integral to enhancing the firm's client relationship management (CRM) systems, ensuring data accuracy, and supporting strategic initiatives that drive business growth. The Specialist will collaborate closely with attorneys, business development managers, and other stakeholders to optimize CRM processes and tools.
Key responsibilities include managing and maintaining the CRM database, ensuring data integrity, and supporting the integration of CRM with other firm systems. The Specialist will also assist in training staff on CRM best practices, generate reports to inform business development strategies, and collaborate with cross-functional teams to implement CRM-related projects. Additionally, the role involves analyzing CRM data to identify trends and opportunities for client engagement and retention.
Candidates should possess a bachelor's degree and have at least three years of experience in CRM operations, preferably within a professional services or law firm environment. Proficiency in CRM software, strong analytical skills, and the ability to manage multiple projects simultaneously are essential. Excellent communication skills and a keen attention to detail are also required.
The position offers a competitive salary and benefits package, including comprehensive health care, a 401(k) plan, and generous paid time off. The firm promotes a collaborative and inclusive culture, providing opportunities for professional development and career advancement.
Skadden is renowned for its commitment to excellence and innovation. The firm offers a dynamic work environment where employees are encouraged to contribute ideas and take on challenging projects. This role provides an opportunity to play a pivotal part in the firm's business development efforts and to work alongside a team of dedicated professionals.