ServiceNow Senior Developer(Senior Technical Lead)
Clifford Chance, a leading international law firm with over 30 offices worldwide, is seeking a ServiceNow Senior Developer (Senior Technical Lead) to join their Service Management team. This role is pivotal in maintaining, configuring, and developing the firm's IT Service Management tool, ServiceNow, to support a comprehensive service management roadmap focused on self-service, automation, and orchestration initiatives.
The successful candidate will be responsible for delivering the service management roadmap by implementing self-service, automation, and orchestration initiatives. Key duties include scrutinizing change requests to maximize value, maintaining a thorough understanding of the firm's service management processes, and ensuring seamless integration across modules. Additionally, the role involves providing expert advice to process owners, resolving complex issues escalated by ServiceNow administrators, and ensuring technical documentation and training materials are current.
Applicants should possess strong technical development skills in ServiceNow, problem-solving abilities, and project management expertise to handle multiple work streams. Experience interacting with global teams and performing similar roles with ServiceNow for a comparable user base is essential. Proficiency in JavaScript, web design, server-side programming, and familiarity with technologies such as Unix/Linux/Windows environments, PHP, SQL, SOAP, XML, C#, and Python is advantageous. Candidates should hold ITIL Foundation certification and relevant ServiceNow development and implementation certificates, with a degree-level education preferred.
Clifford Chance offers a collaborative and inclusive work environment, emphasizing professional growth and development. Employees have access to formal training, informal coaching, and mentoring, as well as skills-based and technical training. The firm is committed to treating all employees and applicants fairly and equally, fostering a culture where diverse perspectives are recognized and valued.