Service Operations Analyst
The Service Operations Analyst at LVT plays a pivotal role within the Service Operations team, focusing on enhancing the efficiency and quality of post-sales operations. Reporting to the Senior Director of Strategy & Operations, this position is integral to LVT's mission of delivering AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. LVT is recognized as a leader in intelligent site technology, known for its innovative solutions and rapid growth.
Key responsibilities include developing and maintaining reporting suites to monitor the health of the post-sales organization, utilizing tools like SQL, Excel, and BI platforms to conduct predictive analyses. The analyst will identify and address friction points within the post-sales tech stack, such as ServiceNow and Oracle Fusion, leading initiatives to streamline workflows and optimize work management processes across all post-sales teams and third-party vendors. Additionally, the role involves standardizing and maintaining operational documentation to ensure best practices are accessible and consistently applied.
Candidates should possess 3-5+ years of experience in service operations, support, or field service operations. Proficiency in Excel and SQL is required, along with experience in building automated reporting in BI tools like Tableau. The ideal candidate will have a background in designing and implementing complex work management workflows and hands-on experience with work management systems and ERPs. Strong analytical skills, the ability to translate complex data into actionable insights, and exceptional communication abilities are essential for success in this role.
LVT offers a comprehensive benefits package designed to support employees' health, families, and financial futures. While specific compensation details are not provided, the company emphasizes its commitment to employee well-being and professional growth. Joining LVT means becoming part of a cutting-edge team that is actively building technology to change the world, with opportunities for innovation and career advancement.
The company fosters a culture of growth and innovation, with a focus on delivering world-class customer experiences. Employees are encouraged to develop strong relationships across departments, ensuring that new initiatives are practical, scalable, and embraced by team members. LVT's recognition as a top-tier growth company and its commitment to product and software excellence make it an attractive workplace for professionals seeking to make a significant impact in the field of intelligent site technology.