Senior Technical Support Analyst
Clifford Chance, a leading international law firm with over 30 offices worldwide, is seeking a Senior Technical Support Analyst to join their dynamic team. This role is integral to ensuring seamless technological operations within the firm, supporting a diverse and global client base.
As a Senior Technical Support Analyst, you will provide comprehensive, customer-focused support for a range of technologies, including computers, mobile devices, IT equipment, applications, and services. Your responsibilities will encompass managing and resolving technical issues, assisting with hardware refreshes, and delivering support for audiovisual setups in meeting rooms and event spaces. Additionally, you will support internal client events, podcast sessions, video creation and editing, and video streaming.
The ideal candidate will possess expertise in core technologies such as Windows OS, Outlook, Office 365, and cloud-based applications, with a strong ability to troubleshoot effectively. Excellent listening skills and the confidence to provide advisory support using the firm’s technologies and tools are essential. A proactive, detail-oriented, and structured approach is crucial, along with strong process discipline to ensure consistent, high-quality service delivery.
While specific compensation details are not provided, Clifford Chance offers a broad range of benefits to support various aspects of personal and professional life, including financial, wellbeing, lifestyle, and family-friendly benefits. These encompass medical, dental, and vision coverage, life insurance, disability benefits, and flexible spending accounts. Additional perks include equipment allowances to support hybrid working, volunteering opportunities, and access to networking events and panel discussions.
Clifford Chance fosters an inclusive, collaborative culture where diverse perspectives are recognized and valued. The firm supports personal and professional growth through long-term people and talent strategies, as well as learning and development initiatives. Employee networks such as Accelerate>>> (gender parity), REACH (race equality), Arcus (LGBTQ+), and Enable (disability support) contribute to a supportive and dynamic work environment.